Modern Floating Maple Leaves Raindrop Crystal Chandelier

SKU: MT-L-00352
$2,599.00 USD
Delivery Policy

Total Delivery Time = Order Processing Time + Production Time + Shipping Time

The total time a customer will wait for their order to arrive depends on how long it takes for each of these steps to be completed.


Total Delivery Time is the sum of three components:

1. Order Processing Time: This is the time it takes to verify and confirm the order after it has been placed. It usually takes one working day to process it, it may get delayed in holidays.
2. Production Time: If the item is made-to-order or requires customization, this is the time taken to produce or prepare the item. For pre-made items, this step may be skipped or minimal.

  • Wall Sconces or Simple Pendant Lights: Production Time = 8 to 10 Business Days
  • Complex Large Chandeliers: Production Time = 15 to 20 Business Days
  • Sofas, Tables, and Chairs: Production Time = 30 to 40 Business Days
3. Shipping Time: This refers to the time it takes for the order to be delivered to the customer after it has been shipped. It depends on the shipping method chosen and the delivery location. Please refer the below Shipping Time Form
 Country

Shipping Time

(working days)

United States

Expedited Shipping: 3-7 

Standard Shipping: 25-30

Canada

Expedited Shipping: 3-7 

Standard Shipping: 40-45

United Kingdom

Expedited Shipping: 7-10 

Standard Shipping: 40-45

Europe Union Countries

Expedited Shipping: 8-15

Standard Shipping: 48-55

Australia

Expedited Shipping: 8-14

Standard Shipping: 30-35

United Arab Emirates

Expedited Shipping: 2-10

Standard Shipping: 25-30

 Mexico

Expedited Shipping: 7-20

Standard Shipping: 50-55

India

Standard Shipping: 45-50

Japan

Standard Shipping: 20-25

 

Please Note:

A. Customs policies vary by country, and the recipient may need to pay customs or import duties upon delivery. For sea freight, Millytree will cover these costs for addresses in North America, Europe (excluding Romania, Switzerland, Turkey, and Norway), Asia, New Zealand, or Australia. For air freight, only shipments to the United States are covered.

B. Due to the long shipping time, you may not see updated logistics information for about 3 weeks. Please don't worry as this is normal, and the goods are still at sea. Once the shipment arrives locally and clears customs, we will email you the tracking number. Please check your email for this information. You can track your parcel by clicking the link in the email and entering the tracking number on the provided website.

C. Expedited shipping does not mean you will receive your order within 5-7 days after placing it. The total delivery time includes the order processing time (1 business day), production time(Please refer to the shipping time form above), and shipping time (5-7 days).

D. For delivery addresses in the U.S. such as airports, docks, ports, construction sites, container freight stations, markets, exhibitions, amusement parks, campsites, hotels, parks or resorts, churches or places of worship, country clubs or golf courses, zoos, farms or ranches, plantations, forest addresses, mines, Native American reservations, business centers, nursing homes, hospitals, clinics, government agencies, military bases/facilities, casinos, dormitories, schools or universities, non-standard equipment/self-storage locations, narrow roads, dirt roads, one-way streets, gas stations, and similar locations, a fee of $150 USD will be applied.

E. If you require white glove service, please contact us. A fee of $300 USD will be applicable.

F. If you want to change the address after delivery, as long as the goods are still at sea and have not yet arrived at your location, you can change the address for free. Once the goods have arrived at your location, and you request to change the address (within your own country), A reassignment fee of $80-150 will be charged. After you confirm the specific re-delivery address, we will inform you of the specific delivery fee amount.

Refund Policy

Millytree Return Policy

We have warehouses worldwide. Returns are easy and free for products with quality issues or damage. We offer a 90-day trial period. You can return or exchange your chandeliers with no questions asked, even if you’ve opened the package. Please ensure that the product is well packaged if you plan to exchange or return it. If you wish to return or exchange the item, please contact us within 90 days of receiving the package. Buyers are responsible for covering all return shipping fees if they decide to return the item without any specific reason.

How To Return:

Please pack it well and contact us support@millytree.com. Our customer service will send the shipping label to you.   

Warehouse Address

  • USA Warehouse: 3080 12th St Riverside CA 92507 
  • Canada Warehouse: 159 Don Hillock Drive, Unit 1 Aurora, Ontario, Canada, L4G 0K2
  • Australia Warehouse: 8/40 Brodie St Rydalmere NSW 2116 
  • UK Warehouse: Unit7 Brunel Way, Thetford, Norfolk    

If you want to return the item and it has no damage or quality issues, please note that you will be responsible for covering the cost of shipping the item back to our warehouse. If the item is damaged during the return transit, our team will evaluate and refund an appropriate amount based on its condition. A damage fee starting at 25% of the purchase price will apply. Please note if the item is considered unsalvageable, we may not be able to provide any refund.

Cancellation Policy

If you need to cancel or change your order, you can do so on the order page by yourself. If you need to cancel or modify the order after it has been processed and shipped, please contact us at support@millytree.com as soon as possible. After canceling your order, if there is no dispute, your refund will be credited to your account in about 5 working days. 

     Cancellation before payment
     1. Log into "My Account" and click on "My Orders".
     2. Click on the order number that you would like to cancel.
     3. Click on “Delete this order” and confirm that you want to cancel it.

     Cancellation after payment
     Please note that we may offer a corresponding cancellation policy or solution to customer’s inquiries based on the different product categories.                           

  1. Orders canceled before shipping are eligible for a full refund, except for customized products.
  2. For customized items,If you decide to cancel a customized item after we have already sent it out before you receive it, please note that the customization fee will not be refunded. 
  3. Once your order has been shipped, if you want to cancle it please contact us at support@millytree.com

Any purchase on lyfairs.com indicates that you have read, understood, and agreed with our Cancellation & Return Policy stated above. Lyfairs reserves the right to make changes and/or improvements to this policy. 

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