Light Luxury Multilayer Crystal Pendant Chandelier for Dining Room/ Living Room/ Villa

1. How long does it take for me to receive the package?

Orders has to be processed before it is shipped. The time you wait before receiving the package is made up of Processing Time and Shipping Time. 

For chandeliers are in stock in our USA warehouse ：

Chandeliers in warehouse, the processing time needs 2 to 3 business days . USA customers could received in 5 working days . Shop chandeliers in stock in USA warehouse,  Please click 48 Hours Dispatch .

For chandeliers are out of stock in our USA warehouse ：

The processing time needs 10-15 working days if out of stock in our USA warehouse . We need ship it from our factory for the chandeliers which are not in our USA warehouse . The delivery time needs 25-30 working days if ship from our factory . 

An order status of "Processing" means your order has been verified and put into processing procedure. Processing time is required because we need to confirm your contact information and delivery address, sort item(s), conduct strict quality checking and pack the item(s). When your order is packed properly, it will be handed in to the shipping company.

An order status of "Shipping" means your item(s) has started to ship, and you can track your order once the tracking number is updated by the courier. Since the whole shipping process involves international shipping, the package might be in transit or going through custom cleareance. During this period, tracking number will not be updated until the item is fetched by the courier company. You may wait for 3-5 days to get the tracking number updated for Expedited Express . Please feel free to contact us if you need help concerning the shipping status of your order.  

Please Note: 
A. Processing Time is calculated from the time you paid and the order is verified (verification Email will be sent after payment). 
B. You may change your mind after placing the order, including but not limited to: switch to another color, size, style or a different product, changes in address. If that happens, Processing Time is calculated from the time when the order detail(s) is eventually confirmed. A confirmation Email will be sent informing the updated Estimated Delivery Time.
C. For holidays, processing time may takes longer than it usually is. We will notify you in advance.

Shipping Time：

We provide a range of shipping methods depending on the product category and the country/region. Your shipping time will be affected by the shipping method you specified. Please refer to the chart below to look into more specific shipping time. 

Please Note:

A. Countries which require customs duty. The customs policies differ among different countries. Once the parcel reaches the destination country, any customs or import duties that might occur should be paid by the recipient.

B. Within 1-2 business days, after the order is successfully dispatched, we will provide the tracking number of your order by sending an email to the registered email address.

C. We apologize that the P.O.Boxes and military addresses(APO, FPO)can not be delivered. For the US territories, please leave a note when you place an order. For example, if your address is in Guam, Puerto Rico, you could state Guam, Puerto Rico in the country section.    

 2. How much does the shipping cost?

The price of expedited shipping fee is fixed $45 all over the world . The standard shipping fee is free all over the world. 

A range of applicable shipping methods are shown, along with its estimated duration and the fee (as shown below)

3. How do I estimate the Delivery Time？

Estimated Delivery Time = Processing Time + Shipping Time (depending on your location)

The Estimated Delivery Date is when we expect to fulfill your order based on your country/region and the shipping method you specified. Processing Time along with Shipping Time is counted.

The Estimated Delivery Date could be affected by our inventory availability, processing capacity, and unforeseen factors such as strikes or natural disaster. We will notice you in advance if there are factors that might cause delay in delivering your order.

Please Note: We are not liable for delay caused by the following situations

A. Contact information or delivery address is changed/corrected after placing the order;

B. The product(s) in your order is re-specified, such as changing to a different color, different size, etc, after placing the order;

C. The first delivery attempt is within the Estimated Delivery Date. If the courier has made a first-time delivery attempt within the Estimated Delivery Date, but you missed it/ arranged a pick-up/ the address was invalid, we are not liable for the time when you could actually get the package;

D. Your delivery address is in remote area.

 The shipping information will be updated from time to time, and the final interpretation right belongs to Lyfairs. You can contact us for more shipping details.

millytreelight.com sticks to the tenet of "quality first, customer foremost". We have a Quality inspection team to check your order products before they are packed and sent, but sometimes a return or an exchange is necessary. If you are not satisfied with your purchase, please take advantage of our cancelation policy and return policy.
Regarding the problems not mentioned below, please email to support@millytree.com including an explanation and photographs stating the reason for your request.

Cancel Policy
All of our products can be canceled until they are shipped. If your order is unpaid, you can easily cancel your order by yourself. If your order has been paid, you can contact our customer service to cancel your order. Once your order has been shipped, it can no longer be canceled. We cannot guarantee any request to cancel or modify an order once production has already begun. There are no order cancellations accepted once production has begun on any custom or specialty products (items that are not a stock size).

Cancellation before payment
1. Log into "My Account" and click on "My Orders".
2. Click on the order number that you would like to cancel.
3. Click on “Delete this order” and confirm that you want to cancel it.

Cancellation after payment
Please note that we may offer a corresponding cancellation policy or solution to customer’s inquiries based on the different product categories.
1. Orders canceled before shipping will be eligible for a full refund, except for made-to-order products.
2. Once your order has been shipped, it can no longer be canceled.

Return Policy
We encourage you to go on a thorough check-up when you receive the package and make sure whether the items are the ones you have specified. If you are going to exchange/return the product, please make sure that they are in the original condition, unused, undamaged and in original package. All the return shipping fees will be covered by buyers.

Return a DOA (dead on arrival) item.

If the item arrived broken, please contact us  support@millytree.com within 45 days from the delivery date and follow the procedure for the 45 Days Product Guarantee.

If the item has a high value, we may ask you to return it. Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it. All the return shipping fees will be covered by buyers.

60 days conditional return 
If you are not satisfied with your purchase and the product is still in brand new conditions, we can arrange a 50% refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees.
If a product is damaged or not working, please refer to our 45 Days Product Guarantee or the warranty of its category. The return package should contain all the accessories of this product, which should still be in good condition. the return shipping fees will be covered by buyers.

After 60 days from delivered
We will not accept requests for a refund or a replacement after 60 days from delivery.
Please contact our customer service  support@millytree.com representatives for more information.

Defective, Damaged, Mis-shipped, Lost Items:
1. You are eligible for a partial/full refund or exchange (accessories excluded) if we shipped you a defective, damaged or mis-shipped item. For lost items, we will reship for you if it’s in stock. Or else you will get a refund. You need to contact us within a week if the item was damaged and send us the damged proof picture to us . We will refund partial money if you didn't contact us within 7 days .
2. If you believe your item was damaged during shipping, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.

How can I return the defective item to millytree?

Please contact us  support@millytree.com before returning a defective item to receive the return shipping address and other instructions.We will not be responsible for returned item(s) without notifying us in advance. 

Below are some further suggestions and important reminders:
1. Keep all the packaging materials and shipping notes, which may be necessary for processing your return request;
2. After mailing back the product, please send us the tracking number and a copy of the shipping receipt; if we can not receive this information, we will have to wait until when the product arrives in our warehouse.
3. Refunds will be arranged to the same payment method you used to place this order. All the intermediary handling fees and bank processing fees will be at the customer's expense;
4. You can refuse to sign for a package if you notice it is broken or open. Accepting a broken or damaged package can affect your return request;
5. If you want to avoid paying high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones;
6. We can arrange a refund or a replacement of the product after receiving the defective item;
7. Please place a note inside the return package by including the following details (this will accelerate your return request):
8. If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.

What we need:
1. your order number;
2. the product ID or name and the quantity;
3. a short description of the problem occurred with this product;

Please Note:
1. Once your request has been approved, our customer service will offer you the return address (not the location address or the parcel address). 
2. Please send the item back to the return address as soon as possible and then send us the tracking number. 
3. Items received unused, undamaged and in original package. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned.
4. We reserve the right not to process the refund if your request not be approved or items returned in unacceptable condition.

Any purchase on millytreelight.com indicates that you have read, understood and agreed with our Cancellation & Return Policy stated above. Millytree reserves the right to make changes and/or improvements to this policy. Any changes will be updated on the forum or the relevant section of our help center.